Front Desk Agent

Residence Inn Portsmouth in Portsmouth NH | Full-time, Part-time, Seasonal | Posted 7/29/2020

Job Summary

This position is responsible for performing a variety of guest service activities in an exceptionally friendly, professional and efficient manner commensurate with the demands of a world-class hotel. Registers guests, assigns rooms, settles guest accounts and coordinates with other departments to satisfy guest requests.

Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.

Front Desk Agents are responsible for ensuring efficiency, accuracy, quality, consistency, and cleanliness, excellent guest service to obtain optimum efficiency and economy of operations and maximize profits by performing assigned duties.

Responsibilities

Responsibilities

Welcomes and registers guests in an outstandingly friendly, professional, efficient manner
Whenever possible assigns rooms which satisfy all special requests
Obtains necessary credit and payment information from guests
Provides traveler check cashing and foreign currency conversion for Hotel guests
Coordinates with other Hotel departments to satisfy guest requests
Provides detailed information about Hotel facilities and operating hours
Notifies Housekeeping of all special requests, late checkouts, room changes and day use rooms
Posts charges received by Front Desk from Hotel outlets
Sells rooms in accordance with Front Desk sales strategies
Receives and transmits guest messages
Performs check-out and cash handling activities in accordance with all Hotel cashiering and credit policies
Coordinates room changes for guests
Maintains the cleanliness and excellent condition of equipment and work area
Other duties as assigned

Requirements

Job Types: Full-time, Part-time

Benefits:

401(k)
Dental Insurance
Health Insurance
Paid Time Off

Schedule:

Monday to Friday
Weekends

Experience:

Front Desk: 1 year (Preferred)
customer service: 1 year (Preferred)

Education:

High school or equivalent (Preferred)

Language:

Spanish (Preferred)

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Applicant must be legally authorized to work in the United States to apply. Ocean Properties Hotels Resorts and its Affiliates are Equal Opportunity Employers. They do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.