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Front Desk Agent

Residence Inn Portsmouth in Portsmouth NH | Full-time, Part-time, Seasonal | Posted 7/29/2020

Job Summary

This position is responsible for performing a variety of guest service activities in an exceptionally friendly, professional and efficient manner commensurate with the demands of a world-class hotel. Registers guests, assigns rooms, settles guest accounts and coordinates with other departments to satisfy guest requests.

Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.

Front Desk Agents are responsible for ensuring efficiency, accuracy, quality, consistency, and cleanliness, excellent guest service to obtain optimum efficiency and economy of operations and maximize profits by performing assigned duties.

Responsibilities

Responsibilities

  • Welcomes and registers guests in an outstandingly friendly, professional, efficient manner
  • Whenever possible assigns rooms which satisfy all special requests
  • Obtains necessary credit and payment information from guests
  • Provides traveler check cashing and foreign currency conversion for Hotel guests
  • Coordinates with other Hotel departments to satisfy guest requests
  • Provides detailed information about Hotel facilities and operating hours
  • Notifies Housekeeping of all special requests, late checkouts, room changes and day use rooms
  • Posts charges received by Front Desk from Hotel outlets
  • Sells rooms in accordance with Front Desk sales strategies
  • Receives and transmits guest messages
  • Performs check-out and cash handling activities in accordance with all Hotel cashiering and credit policies
  • Coordinates room changes for guests
  • Maintains the cleanliness and excellent condition of equipment and work area
  • Other duties as assigned

Requirements

Job Types: Full-time, Part-time

Benefits:

  • 401(k)
  • Dental Insurance
  • Health Insurance
  • Paid Time Off

Schedule:

  • Monday to Friday
  • Weekends

Experience:

  • Front Desk: 1 year (Preferred)
  • customer service: 1 year (Preferred)

Education:

  • High school or equivalent (Preferred)

Language:

  • Spanish (Preferred)

Apply Now

Applicant must be legally authorized to work in the United States to apply. Ocean Properties Hotels Resorts and its Affiliates are Equal Opportunity Employers. They do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.

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OP Careers
1000 Market Street
Portsmouth, NH 03801
1.800.787.3636
hiring@op-careers.com

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